Category: Good Letters

Dear Mr. Neal, We purchased one of your homes in Avalon of Naples. This letter is on behalf of one of your employees, Thomas Mamone (Warranty Representative). We would like to take this opportunity to express how very impressed we are with Tommy’s overall diligence, mannerism and kindness. When there were problems that arose, he […]

Dear Mr. Neal: Recently we contracted to have our second home built in Grand Palm. We originally purchased a villa and after two years, decided that we were ready to upgrade to a larger home. We are so happy that we did because we could not love the house more than we do; it is […]

Dear Mr. Neal, By way of introduction, my name is Joe Miller. My wife Madeline and I recently moved from Venice to Lakewood Ranch. We decided to settle in one of your Sandcastle-model villas in the Indigo community. Speaking for both of us, I want to extend our appreciation for the outstanding service provided to […]

Dear Mr. Neal, In January of 2018, we had written to you to let you know how pleased we were with the construction experience we had with our new home at Eagle Trace. We now felt the need to let you know about our experience with your Warranty Department. We have only had a few […]

Dear Mr. Neal, We just wanted to thank the Neal Warranty Department and Steve Tanaka, in particular, for addressing a plumbing leak that occurred within our walls. The damage and repair issues were addressed in a professional and timely manner. We truly appreciate Neal Communities for shouldering the responsibility for this unfortunate event. We also […]