Dear Mr. Neal,
In January of 2018, we had written to you to let you know how pleased we were with the construction experience we had with our new home at Eagle Trace. We now felt the need to let you know about our experience with your Warranty Department.
We have only had a few minor issues that needed to be addressed during our warranty period. Todd Reese made this process very easy for us. We would advise him ahead of time of the dates when we would be in Florida, and he would schedule the warranty appointments for us. Todd followed up with us, by telephone and email and in-person, to assure that the issues were taken care of. We found Todd to be extremely professional, courteous and friendly. As you can imagine, working on issues long distance can be very stressful, but Todd was diligent in doing everything he could to alleviate any anxiety that we may have had during this process.
We would also like to take this opportunity to comment on the companies that Neal Communities deals with for warranty work. All the contractors that came out to our home, both for interior and exterior work, were very professional, timely and we feel did excellent work.
Once again, we have been extremely pleased with our entire experience with Neal Communities and are very proud to own our home in Eagle Trace.
James & Linda Boyd