Dear Mr. Neal,
Oftentimes, we are remiss in expressing our appreciation to individuals who go beyond their duties and responsibilities to provide outstanding service. The purpose of this communications is to acknowledge one of your team Construction Managers, Todd Ortlieb. Mr. Ortlieb has provided outstanding customer service during the building of our second Neal community home. It is the direct result of Mr. Ortlieb’s time and efforts as well as your other Boca Royale construction managers that we elected to purchase a second Neal home.
Without hesitation. Mr. Todd Ortlieb has provided the best customer service in our experience purchasing numerous homes over the time span of forty years. Equally importantly, he is an individual that follows- thru with action in order to meet his customers needs and concerns. He is a professional, effective and efficient and gets the job done resulting in the highest quality build homes in spite of these difficult COVID times. Again. we thank you for his professional service and look forward to working with Todd as he completes our second home at Boca Royale. Truly, Todd is a great asset to your company and further enhances the superb Neal family community reputation. Please pass on to Todd our sincere appreciation for his great customer service.
Michael & Claudia Palella
Boca Royale Golf & Country Club