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Going Above and Beyond in Boca Royale

Friday, August 13, 2021  |  Good Letters

Dear. Mr. Neal,

We are the proud and happy owners of home site 802 in Boca Royale.  We moved here from San Diego and from the moment we started looking for a home, we knew it would be a Neal home.

I (Linda) worked in the residential development business in San Diego County for more than 25 years, providing community outreach and entitlements for developers.  So, I realize that compliments to a developer are sometimes few and far between.  That is why we are writing to tell you about the positive experience we have had with Neal.

We fell in love with Boca Royale online and called for an appointment.  We worked with Dawna Bruner and the experience was great.  She provided my brother-in-law with information and e-mailed us as well.  We made an appointment with Dawna on a Monday morning in November of 2020.  We went through the models, drove around the Cove homes area and saw available lots and feature homes.  We fell in love with the floor plan of the Sea Mist and went to Grand Palm to visit the model there.  Although we made appointments for other Neal Communities, we knew Boca Royale was our choice as soon as we entered.

The purpose of this note is to tell you about the Dream Team we have the pleasure of working with at Boca Royale.  Starting with Dawna Bruner, she went above and beyond throughout the whole process.  She took us to the design center to show us all the selections chosen for our feature home.  The design center staff had everything out for us when we arrived.  Throughout the construction of our home, Dawna sent pictures and videos to us regularly.

Second, I would like to compliment Veronica McGuire. She kept us up to date on the due dates, scheduled walk-through and closing and gave us great information regarding Homeowner’s Insurance, etc.

Third, and most important to us is our Project Manager, Todd Ortlieb.  Todd kept us apprised of progress on our home and Final Walkthrough before closing.  Todd has been a gem in helping us with any questions we have had and responds very quickly.

Fourth, Erik Sykes in Warranty is great to work with.  We had very few items on our one-month warranty list, but Erik considered them all very important and they have all been completed.

We couldn’t be happier with our new home and the neighborhood.  We are excited about the improvements you are doing to the club and golf course. Thank you very much.  We look forward to the future of Boca Royale. We know that golf courses are no longer as profitable throughout the United States.  In California, I worked on many projects where courses were becoming residential communities, with many disgruntled homeowners.

Thank you for the wonderful homes you provide. We are so proud to call Boca Royale our home.

Warm regards,

Randy & Linda 

Boca Royale Golf & Country Club