Mr. & Mrs. Neal,
We just wanted to take the time to give you a quick note regarding Marcela Serio and her professionalism and demeanor, while we were going through the process of design, other ancillary questions regarding the process and related questions about Neal and the community!
Marcela was very helpful in answering so many question we had that are important to the future of our home. Originally, we were leaving the state and would come back at a later date, but Marcela was able to squeeze us in without making two extra trips and rearranging our flights. She not only saved us money but came in on her time. We really appreciated that and it made us feel important along with all the flexibility customers seek.
During this process Marcela has been very knowledgeable, helpful, professional and attentive to our schedule needs and technical questions. She was even available on the weekends! She is a true asset to Neal, we refer to her as the “glue” that brings the entire purchasing process to another level.
We look forward to our new home and we are sure the balance of the process in building will go according to the same professionalism that Marcela exhibited.
Roma & Phil Rogers