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A Gem in Warranty

Monday, July 22, 2019  |  Community, Good Letters, Homeowner Stories

As a single woman and solely responsible for the my Ridge home and its repairs, I recently experienced both toilets malfunctioning at the same time. I started looking for plumbers to fix the problem, but something told me to reach out to Nelson Belanger remembering he has been son helpful during the warranty period. Right before I made a decision to hire a plumber, I left a message for Nelson, hoping there was a chance he could help me. He returned my call promptly and told me that I was still under warranty period for mechanical issues/plumbing. Needless to say, that was music to my ears.

It goes without saying that you would normally think that’s how it is supposed to work with people in the service industry. Warranty people should follow-through as one expects. That’s not always the case. However, you have a “gem” in Nelson Belanger. He is one awesome warranty representative. I’m sure it’s not surprising to anyone who has worked with Nelson; that he continues to provide exceptional service to the best of his ability. I belive wholeheartedly that although I don’t know Nelson personally, I am confident in saying, he must care about every facet of his life in the same way; he is a lovely human being.

It is paramount that Neal Communities fulfill its promise to their homebuyers by providing the best quality of life in all general matters relating to the home. In this current social and economic climate, it is important that as a homeowner that I can rely upon that, starting with corporate and general employees.

Thank you for hiring Mr. Belanger. It certainly speaks volumes about your ability and standards of excellence to employ the best personnel to fulfill the company’s goals. I want you to know that you are valued and appreciated, as much as I value Nelson Belanger.


Cate Blank
The Ridge at Crossing Creek