As we all continue to navigate these uncharted waters, Neal remains committed to the health and safety of our team members and home buyers alike. Due to the growing concerns regarding the health situation in our state, we are making immediate changes to our business operations in order to do our part.
As new home construction is deemed an essential business, starting Friday, April 3rd, all Neal model centers and offices will be open by appointment only. This will ensure that people who need to find a home are still able to be helped, while we reduce non-essential visits to our centers. We have also put new processes and systems in place to allow for customers to see homes virtually before setting up an in-person visit, if at all.
The safety of our customers and associates is our #1 priority, so we kindly ask you reach out to one of our sales professionals at the number below and they will be able to assist you.
Please note that we are adhering to CDC-prescribed social distancing, so we will be simply greeting you with a smile. Thank you for your interest in our homes.
The home buying journey is typically a personal, memorable and exciting one – and while the current situation regarding COVID-19 (coronavirus) is disrupting everyone’s daily lives, Neal Communities remains committed to building the American Dream of homeownership. After all, Where You Live Matters.
However, with the current circumstances in mind, we want to update you on how Neal Communities is addressing concerns stemming from this and assure you that we have the health and safety of our customers (you), as well as that of our team members, trade partners and vendors, as a top priority.
Our model homes and sales centers are open by appointment only, and maintained to the highest standards, and we are taking heightened precautions to increase the frequency of our cleanings, as well as focusing on door knobs, handles, light switches and countertops. Additionally, our on-site sales professionals are instructed to wipe down those same surfaces multiple times daily.
If you plan on visiting us, we kindly ask that you book an appointment online or over the telephone first, and if you or those close to you have recently traveled to a destination which the CDC has listed as Level 2 or 3, been on a cruise ship, or have experienced any flu-like symptoms, please wait two or more weeks before you visit one of our sales centers.
Furthermore, we ask that during your visit to one of our sales centers, you observe social distancing practices and also avoid touching things such as surfaces and artifacts within our homes. To keep the experience even healthier, when you do come to see us, we will gladly greet you with a smile rather than our preferred handshake.
In addition to our sales offices being open by appointment only, we continue to offer resources both over the phone and online. Our Online Sales Consultants are ready to answer any questions you may have about our communities and homes, on the phone or via the Chat function. From there, they will be able to set up appointments for private tours of our homes and communities with our sales professionals.
Should you prefer to get a virtual (live) tour of our homes and/or community via Facetime or WhatsApp, we are happy to accommodate those wishes. We will continue to add information, photos and virtual tours to our community webpages to help you with your home search.
For now, we continue to closely monitor this fluid situation and act in accordance with the World Health Organization (WHO) and Center for Disease Control’s (CDC) recommendations to help slow the spread of the virus. For that, we are applying social distancing measures, as well as personal hygiene (i.e. proper handwashing, wiping surfaces after use, hand sanitizer use), as prescribed. Further, we have instructed any employee who feels any kind of sickness and/or is (has been) exposed to any known sickness, to visit their healthcare provider and stay home until they are fully cleared to come back.
We look forward to serving you throughout your home buying journey and hope that you and your loved ones are healthy and safe.