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Homeowner Survey

First Name:   Last Name:
Address:   City:
State:   Zip:
Email:      

Sales Process

1) How well did your Salesperson explain the process and steps in building your new home?
Good Fair Poor N/A
2) How would you rate your sales process?
Good Fair Poor N/A
3) Were the terms of your contract explained clearly?
  Yes No N/A
 
4) Did your sales representative communicate with you throughout construction?
  Yes No N/A
 
Comments:

Design Process

1) Was your Designer knowledgeable and organized?
  Yes No N/A
 
2) How would you rate the variety of available choices offered in the design session?
Good Fair Poor N/A
3) How would you rate the style of available choices offered in the design session?
Good Fair Poor N/A
4) How would you rate the time allotted for your design session?
Good Fair Poor N/A
5) Were the difference between standard and optional features explained well?
  Yes No N/A
 
6) Were your selections installed as you expected?
  Yes No N/A
 
7) Are there choices we should offer that we don't?
  Yes No N/A
 
Comments:

Mortgage Process

1) How would you rate your Neal Communities approved lender?
Good Fair Poor N/A
2) How do you rate the communications and knowledge of your mortgage lender?
Good Fair Poor N/A
3) Did the overall mortgage process meet your needs?
  Yes No N/A
 
Comments:

Building Process

1) Were you informed as to when construction would be completed?
  Yes No N/A
 
2) Were you regularly informed about the progress of your home?
  Yes No N/A
 
3) Was your home delivered on time?
  Yes No N/A
 
4) Was your builder receptive to your concerns?
  Yes No N/A
 
5) How would you rate the quality of your home at move-in?
Good Fair Poor N/A
6) Did the quality of your home meet your expectations?
  Yes No N/A
 
Comments:

Warranty Service Process

1) Were items of concern completed to your satisfaction?
  Yes No N/A
 
2) Did you understand when the Warranty Service Department took over from your home builder?
  Yes No N/A
 
3) Do you feel you understand what is covered under Warranty Service?
  Yes No N/A
 
4) How would you rate the coverage of the New Home Warranty Service?
Good Fair Poor N/A
Comments:

Overall Rating

1) How would you rate the overall quality of your home?
Good Fair Poor N/A
2) How would you rate the overall experience with Neal Communities?
Good Fair Poor N/A
3) Would you recommend Neal Communities to a friend or family?
  Yes No N/A
 
Comments:


Neal Communities is an equal housing lender

This web site is for informational purposes only, and should not be the sole basis of a decision to purchase any property. All prices and plans detailed are subject to change without notice.